Terms of service

Overview
Welcome to Mata Masala! The terms “we”, “us” and “our” refer to Mata Masala. We operate this website and store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Our Services are powered by Shopify, which enables us to provide these Services to you.

These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services. Please read them carefully, as they include important information regarding legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.

1. Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence and have the right to allow any minor dependents to use the Services on devices you own or manage.

To use our Services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment, and delivery details. You represent and warrant that all information provided is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and all account activity. Accounts may not be transferred, sold, assigned, or licensed to any other person.

2. Our Products

We aim to provide accurate representations of our products. However, colours or product appearance may vary depending on your device settings. We do not guarantee that products purchased will meet your expectations or appear exactly as shown online.

All product descriptions may be updated without notice. We reserve the right to discontinue products or limit quantities offered, on a case-by-case basis.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm it and process your payment.

Please review your order carefully before submission, as we may be unable to accommodate cancellation requests once an order is accepted. Orders are subject to our Refund Policy [LINK].

All purchases must be for personal or household use and not for commercial resale.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged will be the price at the time of order, as shown in your confirmation email. Prices exclude applicable taxes, shipping, and handling unless stated otherwise.

You agree to provide accurate and current payment information and promptly update your details as needed. You also warrant that any credit card used is valid and authorised for purchase.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.

6. Intellectual Property

All content on this website, including logos, images, text, designs, graphics, and other materials, is the property of Mata Masala and is protected by copyright laws. Unauthorised use, reproduction, or distribution is strictly prohibited without prior written consent.

You may use the Services for personal, non-commercial purposes only. Nothing in these Terms grants any rights or licences to use our intellectual property beyond what is expressly permitted.

7. Optional Tools

We may provide access to third-party tools as part of the Services. These are provided “as is” and without endorsement. Any use of third-party tools is at your own risk.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their content or accuracy. Accessing these sites is at your own risk.

9. Relationship with Shopify

Mata Masala is powered by Shopify. All sales and purchases are made directly with Mata Masala. Shopify is not responsible for any aspect of transactions, including loss or damage.

10. Privacy Policy

Your personal information is subject to our Privacy Policy [LINK]. By using the Services, you acknowledge that you have read and understood it.

11. Feedback

By submitting feedback, you grant us a worldwide, royalty-free licence to use it for any purpose. You represent that you have all necessary rights to provide feedback and that it complies with these Terms.

12. Errors, Inaccuracies, and Omissions

We reserve the right to correct errors, update information, or cancel orders if necessary.

13. Prohibited Uses

You may only use the Services lawfully. You may not:

  • Use the Services for illegal, harmful, or abusive purposes

  • Violate intellectual property rights

  • Transmit malware or spam

  • Impersonate others

  • Interfere with website security

Violation may result in suspension or termination of your account.

14. Termination

We may terminate your access to the Services at our discretion. Certain sections, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Governing Law, will survive termination.

15. Disclaimer of Warranties

All Services and products are provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability and fitness for purpose.

16. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from use of the Services or products.

17. Indemnification

You agree to indemnify and hold harmless Mata Masala, Shopify, and affiliates against claims arising from your breach of these Terms, violation of laws, or use of Services.

18. Severability

If any provision is unenforceable, it will be severed, and the remainder will remain in effect.

19. Waiver; Entire Agreement

These Terms constitute the entire agreement between you and Mata Masala and supersede prior agreements. Failure to enforce a right is not a waiver.

20. Assignment

You may not assign these Terms without consent. We may assign our rights freely.

21. Governing Law

These Terms are governed by the laws of the UK. You agree to the courts in our jurisdiction for disputes.

22. Headings

Headings are for convenience and do not affect interpretation.

23. Changes to Terms

We may update these Terms at any time. Continued use of our Services constitutes acceptance of changes.

24. Contact Information

If you have questions about these terms, please contact us through our website contact form or email.